Policies & Privacy

Aegir’s Hall is operated by ItzPanda LLC. Last updated October 2026.

Booking

Your gallery stays a free draft until you publish it. Publishing charges the package, any guest blocks and the add-ons you chose. Quoted services (on-site team, travel) are invoiced separately after we confirm them with you.

Changing your plan

Change your package, guest count or add-ons any time up to 30 days before your event. Upgrades charge only the difference. Downgrades take effect right away, but the difference isn't refunded. Printed signs & cards can't change once we've sent them to print.

Refunds & cancellations

Cancel more than 30 days before your event date for a refund of what you paid minus a non-refundable deposit of 30% (at least $50). Cancel 8–30 days before for half of that. Within 7 days of the event, or once guests have started uploading, payments are non-refundable. Printed & mailed items and extra hosting time are non-refundable once ordered. If you dispute a payment with your bank instead of contacting us, your account is blocked from signing in and booking again.

Hosting period

Your gallery is hosted for the length of your package, starting on your event day. Your event date is locked once you book; to change it, email us. When the hosting period ends, guests can no longer view, upload to or share the gallery, and we are no longer responsible for hosting it. You can still download your full gallery — please keep your own copy. Nothing is deleted: the download stays available, and you can buy more hosting time at any point to bring the gallery back.

What we collect

Guests check in with their name and (optionally) phone and email, and upload photos and videos. The host — and anyone they invite — sees their own guest list and media; we store it only to provide the gallery. We never sell guest information or share one event’s data with another.

We have zero intention of selling this data to data brokers or anyone else who collects it.

How long we keep it

Galleries are kept for the hosting period of the chosen package (plus any extension), then may be deleted. Hosts can delete individual uploads or ask us to delete their whole event at any time.

Guest consent

Guests choose whether the host may contact them with the finished gallery. Uploading is voluntary; guests should only share photos they’re happy for the host to keep.

Companies, schools & organizations

Galleries booked for an organization are private by default. You decide who can view and download, and you can invite staff with only the access they need. Invoices are payable as stated on the invoice; we only process your guests’ data to run your gallery and never use it for anything else.

Logos & images you upload

Only upload logos, designs and photos you have the right to use. You keep all rights to them; you give us permission to show them on your guest page, gallery, live wall and print-outs for your event.

Children

Kids’ parties show children in photos, but guests who check in and upload must be 13 or older. Kids’ galleries are always private: only checked-in guests can view, the host approves every upload, and we store only the birthday child’s first name and age. Hosts can delete any photo at any time.

Advertising

Our public pages, like the home page, pricing and help, show ads from Google AdSense. Galleries, guest pages, the live wall, checkout and your account never show ads.

Google and its partners use cookies to show ads based on your visits to this and other websites. Visitors in the EEA, the UK and Switzerland are asked for consent first.

Printed & in-person add-ons

Packages cover the digital gallery only. Printed & mailed items are produced and shipped promptly and are non-refundable once ordered. On-site setup and travel are quoted separately.

Security & payments

Access is controlled by the host’s settings. Payments are processed by Stripe; we never see or store card numbers. Questions: [email protected].